Providing a level of service that exceeds our clients' expectations is our goal. Lockton Affinity continually renews over 90% of our business, and we attribute this to the level of service we provide.
When appropriate, we like to include our customer service and salespeople in site visits or training programs you may offer, to give them a better understanding of how your organization operates.
A dedicated team of customer service representatives focuses on addressing the needs of your participating members. In order to monitor our own service and performance, Lockton Affinity will send out surveys to your membership. The surveys request a rating and evaluation of every facet of program delivery. This holds us accountable to you, and confirms our commitment to results, as well as our resolve to act as responsible stewards of your program.
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